Support

Ran into an issue ? We've got you covered ! But before reaching out for help...

• Please check that the issue you want to report is not related to improper use of the service.
  Remember to refer to the Best Practices recommandations listed in the documentation page.

• Please check that the terms of your subscription effectively cover the case you're getting an issue with.
  Go to your profile's page and check your active subscriptions.

Non-connected solutions issues

To report an incident, please ask your IT Manager to create an incident in ASSIST > Manitou Group Digital Tools > API Store

For Connected solutions APIs only

To ask any information regarding your Connected Services, request a connection to ASSIST > Connected Services > API Connected Services
For other incident, please send an email with the following information, and send your issue to the following email address api.support@manitou-group.com

• Date and time of detection :

• Incident duration (when applicable) :

• List of APIs affected by the incident :

• Data sent :

• Expected result :

• Observed result :

• Additional remarks and observations :

  The more you tell us, the faster we'll get you back on tracks !